

If your password works everywhere except one device, send a 1Password diagnostics report from the device where it’s not working. (If you have a 1Password account, don’t forget to try signing in on .) If you have 1Password on multiple devices, see if your account password works on the others. You can then create a new account and import your data into it. Export your data from 1Password while you still have access.


If you have multiple 1Password accounts, try your other account passwords. If you can unlock the 1Password app, but you can’t sign in to your account, copy your data to a new account. If you’ve ever changed your account password, try previous ones. Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Make sure you’re typing lowercase and uppercase letters correctly. If you believe you know your account password, but it isn’t accepted, try these steps: If you think you remember your account password Otherwise, follow the steps below to try to recover it. If you forgot your password, check your Emergency Kit or ask a family or team member to recover your account. The password you use to sign in to and unlock the 1Password apps is your account password. If you can sign in to your account on, you can change your password.
